By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree with these terms, you must not use our services.
1. User Accounts
You must provide accurate, complete, and current information during registration. Failure to do so may result in suspension or termination of your account. You are responsible for maintaining the confidentiality of your account information and password. You must notify us immediately of any unauthorized use of your account.
2. User Conduct
Users agree not to engage in the following activities:
- Harassment or abuse of other users
- Fraudulent activities or impersonation.
- Uploading inappropriate, offensive, or illegal content.
- Disrupting the platform's functionality.
3. Pricing Changes
We reserve the right to change pricing at any time. Users will be notified of any changes in advance.
4. Payments and Refunds
Payment Terms:- Payments for tutoring sessions must be made through our platform. Accepted payment methods include Stripe (credit card) and we are working to include also FPS shortly in future.
Refund Policy:- The tutor cancels the session.
- The session did not occur due to technical issues on the platform.
Rescheduling:- Sessions can be rescheduled up to 48 hours in advance through the platform. Any requests for changes made with less than 48 hours' notice will not be eligible for a refund or rescheduling. The tutor will still charge the session fee, even if the class is not attended. Please carefully review this policy, as in most cases, the tutor will be unable to fill the session with another student, resulting in a loss of their time. We have.
5. Tutor Responsibilities
Profile Accuracy:- Tutors must provide accurate and up-to-date information in their profiles. Misrepresentation may result in account suspension.
Session Delivery:- Tutors are expected to deliver sessions professionally and punctually.
Compliance with Laws:- Tutors must comply with all relevant educational and legal requirements in their region.
6. Student Responsibilities
Participation:- Students are expected to attend sessions on time and actively participate.
Feedback:- Students are encouraged to provide constructive feedback and rate their tutors after each session.
Student Cancellations
Up to 48 Hours Before the Scheduled Session:- Students can cancel or reschedule a session without any penalty if done up to 48 hours before the scheduled session start time. No charges will be applied.
Within 48 Hours of the Scheduled Session:- Cancellations made within 48 hours of the scheduled session will incur a cancellation fee of [specified amount]. This fee compensates the tutor for the short notice and lost opportunity to fill the time slot.
Tutor Cancellations
Tutor-Initiated Cancellations:- Tutors are expected to maintain their schedules accurately. If a tutor needs to cancel a session, they must notify the student as soon as possible. Tutors who frequently cancel sessions may face penalties, including suspension or removal from the platform.
No-Shows
Student absence:- If a student does not show up for a session without prior notice, the session fee will still be charged, and the tutor will be paid for their time.
Tutor absence:- If a tutor does not show up for a session without prior notice, the student will be fully refunded, and the tutor may face penalties, including suspension or removal from the platform.
8. Rescheduling policy
Students and tutors can reschedule a session up to 48 hours before the scheduled time without any penalty. Rescheduling within 48 hours of the session may be treated as a cancellation, and the respective fees may apply.
9. Refund policy
Refund Eligibility:- Refunds are issued in the following situations:
- Tutor cancels a session.
- Session did not occur due to technical issues on the platform.
Refund Process:- Refund requests must be submitted within 1 week after the scheduled session. The platform will review and process eligible refunds within 30 days.
10. Policy Changes
Right to Modify:- The platform reserves the right to modify the cancellation policy at any time. Users will be notified of any changes in advance. Continued use of the platform after any such changes constitutes acceptance of the new terms.